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Atos Unify OpenScape Business Trace and Logging - OBUTRACSVS

The Trace online seminar is offered for those, who want to know more about troubleshooting methods for OpenScape Business. The course will cover practical use cases and the way how to take trace and log-files. Finally we discuss the process how to deliver trace data to the higher service organization.

Learning objectives

The participant is able to:

  • Do enhanced troubleshooting.
  • Setup the particular trace according to the problem.
  • Use additional trace methods.
  • Escalate a problem in a correct manner.

Content

  • Technical part – product integrated option
  • Technical part – product related
  • Different use cases
  • Add-on tools 
    • XTracer
    • Call Monitoring
    • Husim Phone Tester (HPT),
    • Wireshark …
  • Tracing and Monitoring overall
  • Tracing error related
  • Different tracing 
    • OpenScape Business, Application Clients, Devices
    • Optional VMware
  • Process part

 

 

Requirements

Very good knowledge with systems:

  • OpenScape Business X or
  • OpenScape Business S

Additional information

The prerequisites of the course are necessary for successful course participation!

At a glance
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Course Nr. : OBUTRACSVS
Duration : 0,5 Day
Price: 280,00 € plus VAT
333,20 € incl. Vat

Questions?

Request information

Target audience

OpenScape Business Service technician, IT technician

Book course

Date on request

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