Goal of this course is to learn everything about the social media features of OpenScape Contact Center. The participant will learn how to configure and maintain the feature set and the interface with the Facebook Twitter, and WhatsApp connector. In addition we will also train the virtual agents for Chatbot integration of OpenScape Contact Center. To get a deep knowledge, the participant will get the chance to go through course related practical exercises.
Technicians with programming or social media experience, system integrators, technical pre-sales engineers