This course should represent the best of Version 9 and 10. The course includes a bunch of functional enhancements which have been implemented over a period of 4 years. The service technician gains an overview of the implemented feature of the OpenScape Enterprise solution (not including UC which is a different training). Participants will be able to meet the expectations of implementing the new features and make changes and enhancements (MACs) related to the V9 / V10 Solution.
The participant
This course creates an overview picture of V9/V10 Minor/Major Releases of the OpenScape Solution Core Komponenten OSV, SBC und OSB - with the content as follows:
Adequate knowledge about the OpenScape Voice V8, OpenScape Branch V8, OpenScape SBC V8 and WebCDC - e.g.:
Course does not include Unified Communication (UC) topics - this will be a different training (please request this if needed). V9R2 is also not covered, since it included only US specific features.
Service Technician, Customer Administrator, Self Maintainer