Mitel Automatic Call Distribution in OpenScape 4000 - OS4ACD1SCS

The objectives are simple and advanced ACD routing in Mitel OpenScape 4000 for the scenarios used by Mitel OpenScape Contact Center and configuring and connecting the XMU+ announcement device. As an alternative you learn how to provide announcements and music via SoftGate. In addition, this course gives a brief introduction into the Mitel OpenScape 4000 CSTA Server. After having completed this course, you fulfill the requirements for Mitel OpenScape Contact Center.

You are able to

• Configure simple and advanced ACD routing in the Mitel OpenScape 4000
• Understand the configurations and settings for Mitel OpenScape Contact Center
• Deploy music and announcements via SoftGate
• Configure MItel OpenScape 4000 CSTA Server for Mitel OpenScape Contact Center

• Basic ACD routing
• Advanced ACD routing
• Configuring announcement and music via XMU+
• Configuring announcement and music via SoftGate
• ACDAPP and ACD Administrator until Mitel HiPath 4000 V5
• Basics of the Mitel OpenScape 4000 CSTA Server

Mitel OpenScape 4000 administration and routing