Mitel OpenScape Endpoint Management - OEMBASISCS

The OpenScape Endpoint Management V1R1 for Service course is designed for service technicians and selfmaintainers.

The course content includes installing OpenScape Endpoint Management as a standalone system and on the OpenScape 4000. The course is designed to teach and reinforce all the features and capabilities available with OpenScape Endpoint Management through practical exercises. Therefore, each online participant is required to set up a local practice environment.

You

• install OpenScape Endpoint Management as a stand-alone system and as an add-on on an OpenScape 4000
• become familiar with the interfaces and communication channels
• learn how to operate and use it through practical exercises
• create groups and templates to automatically provide end devices with the required configuration and software
• learn about many other features and functions

• Overview, concept, functions, and interfaces
• Installation variants, installation, and licensing
• Transferring data from OpenScape Deployment Service
• Dashboard, menus, and operation
• Basic configuration and account management
• Device registration (scan, DHCP options)
• Parameter deployment and job control
• Software and file deployment (manual, automatic)
• Synchronization of phones and clients configured on the PBX
• Using templates and groups
• Backup and restore
• Practical exercises

Good knowledge of

• Basics of Voice Over IP
• Basics of OpenScape Phones and Systems
• OpenScape 4000 V11 (only for on-board installation)

To participate in the online training, you will need:

• A suitable, quiet work environment
• A PC with internet access and a current browser (preferably Google Chrome)
• A headset and, ideally, two monitors with Full HD resolution or higher.

For the practical environment, you will need the following at your workstation:

• An Ethernet LAN connection (for VPN routers) with internet access
• At least 2-3 OpenScape IP phones (in factory default state, factory reset)
• A network switch (preferably with PoE for powering the phones or appropriate power supplies)
• Several LAN cables and sufficient power outlets for powering the devices

Participants from Germany will receive a preconfigured router from us that automatically connects to our data center, where the central systems for the training are provided.

Participants from other countries require a GL.iNet GL-MT300N-V2 (Mango) router, which will be activated for remote configuration according to our instructions. We will then configure the router to establish a connection to our data center. You can purchase the router from many retailers (for example, Amazon amzn.eu/d/hPPFxix ).

If you have any problems providing the necessary hardware for the training, please contact us early, and we will surely find a suitable solution