Atos Unify Automatic Call Distribution in OpenScape 4000 - OS4ACD1SCS

The objectives are simple and advanced ACD routing in OpenScape 4000 for the scenarios used by OpenScape Contact Center and configuring and connecting the XMU+ announcement device. As an alternative you learn how to provide announcements and music via SoftGate. In addition, this course gives a brief introduction into the OpenScape 4000 CSTA Server. After having completed this course, you fulfill the requirements for OpenScape Contact Center.

Learning objectives

You are able to

  • Configure simple and advanced ACD routing in the OpenScape 4000
  • Understand the configurations and settings for OpenScape Contact Center
  • Deploy music and announcements via SoftGate
  • Configure OpenScape 4000 CSTA Server for OpenScape Contact Center


  • Basic ACD routing
  • Advanced ACD routing
  • Configuring announcement and music via XMU+
  • Configuring announcement and music via SoftGate
  • ACDAPP and ACD Administrator until HiPath 4000 V5
  • Basics of the OpenScape 4000 CSTA Server


OpenScape 4000 administration and Routing

At a glance

Course Nr. : OS4ACD1SCS
Duration : 3 Days
Price: 1.800,00 € plus VAT
2.142,00 € incl. Vat


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Target audience

Technicians, administrators and self maintenance

Book course

Date on request

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