Mitel Automatic Call Distribution in OpenScape 4000 - OS4ACD1SCS

The objectives are simple and advanced ACD routing in OpenScape 4000 for the scenarios used by OpenScape Contact Center and configuring and connecting the XMU+ announcement device. As an alternative you learn how to provide announcements and music via SoftGate. In addition, this course gives a brief introduction into the OpenScape 4000 CSTA Server. After having completed this course, you fulfill the requirements for OpenScape Contact Center.

You are able to

• Configure simple and advanced ACD routing in the OpenScape 4000
• Understand the configurations and settings for OpenScape Contact Center
• Deploy music and announcements via SoftGate
• Configure OpenScape 4000 CSTA Server for OpenScape Contact Center

• Basic ACD routing
• Advanced ACD routing
• Configuring announcement and music via XMU+
• Configuring announcement and music via SoftGate
• ACDAPP and ACD Administrator until HiPath 4000 V5
• Basics of the OpenScape 4000 CSTA Server

OpenScape 4000 administration and Routing