Mitel OpenScape Concierge - OCEBASISCS

This course is intended for service technicians without OSCC-E knowledge, who will startup and implement Mitel OpenScape Concierge in a customer environment. It is the basis for additional OSCC-E Modules like AD-WEB, Remote Agent, etc. It covers the differences between versions 2, 3 and 3R1.
This course first covers the concepts and functionality of Mitel OpenScape Concierge and then turns to the configuration of SIP trunk routing for the Concierge Provider Service (CPS), which is required in the Mitel OpenScape 4000 or Mitel OpenScape Voice for connecting Mitel OpenScape Concierge. The installation of the Concierge Server will be discussed and practiced. The basic configuration of the server using the System Management application will be discussed and practiced before moving on to the application configuration with the Concierge Data Center application and the routing of calls using the Concierge application. A further section will provide you with the knowledge to configure the Contact Data Provider (CDP) so that the electronic telephone book (ETB) can be populated with data from the customer's environment. Further integrations with Mitel OpenScape Contact Center, with presence providers (such as Mitel OpenScape UC, Skype for Business, or Microsoft Teams), or calendar integration with Microsoft Exchange can be discussed as needed. The Operation and Maintenance chapter concludes with the knowledge required for patching and backup and restore.

You

• get a detailed knowledge about installation, administration, usage and troubleshooting analysis of OSCC-E V3R1 system management and Concierge
• are able to update a Concierge Installation from OSCC-E V2R1 and V3R0 to version V3R1
• are able to install the required software packages at the customer site and know the most common customer problems and faults and are able to resolve them

• Functions and modules of Concierge administration and client applications
• New System Management as central component for all OSCC-Extensions modules (Concierge, AD-WEB, Remote Agent, etc)
• Installation of and setup of the Concierge server and client components
• Upgrade Concierge from V2R1 and V3R0 to V3R1
• Troubleshooting and Trace Settings
• Detailed OpenScape Voice / H4K configurations are not part of this course. Only those parameters that are relevant will be covered.

Course and experience of Mitel OpenScape Contact Center V8 R2 or V9

• Experience in Startup and Service of projects with Contact Center or Mitel OpenScape Voice / H4K