Mitel OpenScape Xpressions Workshop - XPRWS

In this workshop, you will learn how to install and commission the OpenScape Xpressions Voice/Unified Messaging Server, as well as the necessary measures for administration and maintenance. Your knowledge will be reinforced through practical and customer-oriented exercises using test scenarios.

After completing this course you will be able to

• Install OpenScape Xpressions V7 and apply system patches
• Configure connection to Mitel telephone systems
• Create and configure users for PhoneMail, fax, SMS, and email
• Configure AutoAttendant functions using the Application Builder
• Set up Text-to-Speech
• Provide the customer with a brief introduction to the system functions
• Perform maintenance and testing procedures
• Resolve Level-1 errors

• OpenScape Xpressions V7 System Architecture
• Features
• Installation and update of the Xpressions system
• Xpressions Monitor
  • IP connection of the telephone system
  • Configuration for Phonemail
  • Voicemail profiles
  • MWI/Notification
  • LDAP integration for user configuration
  • Fax G3/4, SMS, and mailboxes
  • SMTP connection to Exchange Server
  • Mail to Fax, Fax to Mail configuration
  • Printer integration (PrintApl)
  • Application Builder
  • Text to Speech
  • Database integration
  • CTI setup and configuration
• Web Assistant – system and user administration
• Web Assistant – for the user
  • User-specific welcome announcements and time profiles
  • General mailbox settings
  • Web client functions
• Central system settings
• MTA Easy-Backup
• Use of system tools
• Error analysis and tracing options

• Knowledge of Mitel telecommunication systems (e.g., OpenScape Business, OpenScape 4000, or OpenScape Voice)
• Windows Server knowledge
• Basic knowledge of network technology