Mitel OpenScape Business Contact Center - OBUCCADSCS

The Mitel OpenScape Business Contact Center Course is a course for service personnel. The course contents include the explanation of the operating principles and features of the Contact Center in OpenScape Business. After completing the course the participants can configure customer requirements for OpenScape Business Contact Center to implement configurations and that take them into operation and explain the functions to the customer.

The participant is able to

• startup and configure the features of the OpenScape Business Contact Center
• configure extended Application features for the Contact Center
• do extended configuration for the Contact Center
• generate standard reports with my Agent or myReport Client
• use the myAgent application

• Overview of the features of the contact center and its clients
• Declaration of the operating principles of the Contact Centers
• Configuration and usage of: 
  • Open Scape Business Contact Center
  • myAgent / agent workplace
  • Contact Center Wallboard
  • myReports / reporting tool
  • Fax and E-Mail to Contact Center Queu
• Exemplary description of the standard reports from myAgent and myReports
• Practical exercises on the implementation of customer requirements in OpenScape Office Contact Center Configurations

Mandatory to get admission to this course for OpenScape Business technicans:

• Mitel OpenScape Business Basic Course (OBUBASISCS)
• Mitel OpenScape Business Unified Communication suite (OBUUCSUSCS)

• The prerequisites of the course are necessary for a successful course participation, please do the qualification-test in advance!
• The acquired knowledge will be reviewed by a final test.