Mitel OpenScape Concierge - OCEBASISCS

This course is intended for service technicians without OSCC-E knowledge, who will startup and implement OpenScape Concierge in a customer environment. It is the basis for additional OSCC-E Modules like AD-WEB, Remote Agent, etc. It covers the differences between versions 2, 3 and 3R1.

The participant

• gets a detailed knowledge about installation, administration, usage and troubleshooting analysis of OSCC-E V3R1 system management and Concierge
• is able to update a Concierge Installation from OSCC-E V2R1 and V3R0 to version V3R1
• is able to install the required software packages at the customer site and knows the most common customer problems and faults and is able to resolve them

• Functions and modules of Concierge administration and client applications
• New System Management as central component for all OSCC-Extensions modules (Concierge, AD-WEB, Remote Agent, etc)
• Installation of and setup of the Concierge server and client components
• Upgrade Concierge from V2R1 and V3R0 to V3R1
• Troubleshooting and Trace Settings
• Detailed OpenScape Voice / H4K configurations are not part of this course. Only those parameters that are relevant will be covered.

Course and experience of OpenScape Contact Center V8 R2 or V9

• Experience in Startup and Service of projects with Contact Center or OpenScape Voice / H4K