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Atos Unify OpenScape Contact Center Enterprise High Availability - OCCENHASCS

This course deals with the feature OpenScape Contact Center High Availability (Warm Standby). In this course we configure a Windows server cluster with Majority Node Set and File Share Witness for a OpenScape Contact Center High Availabilty Installation, install and configure OpenScape Contact Center and configure OpenScape Contact Center as a cluster resource. Database Replication is configured for OpenScape Contact Center High Availability and central reporting. Failover scenarios and maintenance aspects are discussed.

Learning objectives

The participant is able to understand and / or work with:

  • Concepts and Features of OpenScape Contact Center High Availability
  • Configure a Windows Failover cluster with File Share Quorum for an OpenScape Contact Center High Availability Installation
  • Install OpenScape Contact Center for High Availability
  • Configure OpenScape Contact Center as Cluster Application
  • Configure and Remove Standard Replication
  • Configure DFS Replication for wave files
  • Basic configuration of OpenScape Contact Center in case of High Availability
  • Understand Failover scenarios
  • Configure and Remove Replication for Central Reporting
  • Patching an OpenScape Contact Center High availability installation
  • Maintaining Informix database replication
  • Other Maintenance aspects of high availability
  • Particular Disaster Recovery Scenarios for OpenScape 4000

Content

  • Configure a Windows server cluster with Majority Node Set and File Share Witness for a OpenScape Contact Center High Availabilty Installation
  • Install OpenScape Contact Center for High Availability
  • Configure OpenScape Contact Center as cluster resource
  • Configure Replication for High Availability
  • Failover scenarios
  • Configure Replication with a central reporting server
  • Maintenance aspects of high availability

Requirements

Expert knowledge of

  • Windows 2003 server
  • OpenScape Contact Center, e.g. from courses OCCENBASCS and OCCENAVSCS

At a glance
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Course Nr. : OCCENHASCS
Duration : 4 Days
Price: 2.500,00 € plus VAT
2.975,00 € incl. Vat

Questions?

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Target audience

Application Specialists

Dates

Location
Date
Munich
08.11.2022 - 11.11.2022

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