Mitel OpenScape Contact Center Enterprise High Availability - OCCENHASCS

This course deals with the feature OpenScape Contact Center High Availability (Warm Standby). In this course we configure a Windows server cluster with Majority Node Set and File Share Witness for a OpenScape Contact Center High Availabilty Installation, install and configure OpenScape Contact Center and configure OpenScape Contact Center as a cluster resource. Database Replication is configured for OpenScape Contact Center High Availability and central reporting. Failover scenarios and maintenance aspects are discussed.

The participant is able to understand and / or work with:

• Concepts and Features of OpenScape Contact Center High Availability
• Configure a Windows Failover cluster with File Share Quorum for an OpenScape Contact Center High Availability Installation
• Install OpenScape Contact Center for High Availability
• Configure OpenScape Contact Center as Cluster Application
• Configure and Remove Standard Replication
• Configure DFS Replication for wave files
• Basic configuration of OpenScape Contact Center in case of High Availability
• Understand Failover scenarios
• Configure and Remove Replication for Central Reporting
• Patching an OpenScape Contact Center High availability installation
• Maintaining Informix database replication
• Other Maintenance aspects of high availability
• Particular Disaster Recovery Scenarios for OpenScape 4000

• Configure a Windows server cluster with Majority Node Set and File Share Witness for a OpenScape Contact Center High Availabilty Installation
• Install OpenScape Contact Center for High Availability
• Configure OpenScape Contact Center as cluster resource
• Configure Replication for High Availability
• Failover scenarios
• Configure Replication with a central reporting server
• Maintenance aspects of high availability

Expert knowledge of

• Windows 2003 server
• OpenScape Contact Center, e.g. from courses OCCENBASCS and OCCENAVSCS