You get detailed knowledge about new positioning and features of the OpenScape Concierge V4 product.
You are able to update an OSCC-E Installation from OSCC-E V3R1 (Concierge product) to OpenScape Concierge version V4.
You are able to install the OpenScape Concierge V4 software packages and knows about the handling and configuration of the new features of OpenScapeConcierge V4.
The participant gets detailed knowledge about new positioning and features of the OpenScape Concierge V4 product.
Expert knowledge of OpenScape Contact Center Extensions V3R1.
Remark: Smart Software Update and support for vStorage API are only announced for upcoming Fix Releases of OpenScape Concierge V4