This course is for service oriented technicians. Objective is to introduce the new V9R1 features, as well as late V9R0 features, offered by the product house. Main topics are Single Load Line for components OSV/OSB/SBC and the new Licensing Concept. The participant should be able to fulfill customer expectations related to the V9R1 release.
Adequate knowledge about the OpenScape Voice V9, OpenScape Branch V9, OpenScape SBC V9 and WebCDC - e.g.:
Delta Training. This training will be provided as blended learning. We'll cover the content as online training with hands-on in virtual environment. For practical exercises you need 3-4 openstage phone and unrestricted Internet access on your local site.
Service Technician, Customer Administrator, Self Maintainer