Mitel OpenScape 4000 - Basic course - OS4BAS1SCS

Mitel OpenScape 4000 - Basic course for Service is a course for service technicians, internal service personnel and administrators. The objectives are among others to know functional units, connection diagrams, the OpenScape 4000 Assistant and an introduction of the HiPath 4000 Expert Access. After completing this course, the participant is among others able to administrate the Web - based menu of the OpenScape 4000 Assistant and the OpenScape 4000 Expert Access (AMOs) and he is able to adminstrate customer specific Features.

The participant is able to

• Name the hardware components of the OpenScape 4000 system
• List the main voice features
• Put into operation phones (analog, TDM and IP)
• Administrate the preconfigured OpenScape 4000 system with the Web - based menu Assistant 4000
• Administrate the preconfigured OpenScape 4000 system with the OpenScape 4000 Expert Access (AMOs)
• Install customer specific features
• Use and adapt existing standards and derive new standards
• Save customer data

• Hardware 
• New controll boards
• Peripheral Boards
• TDM Devices
• IP Devices and IP Attendant Consoles
• DLS (Deployment Server)
  • Introduction of the basic features
  • Practical exercises
• Overview of the Feature
  • Subscriber
  • Attendant Console
  • Net wide features
• WEB - GUI 
  • Introduction of the OpenScape 4000 Assistant
  • User concept
  • Configuration of stations (incl. IP phones)
  • Administration of features
  • Practical exercises
• Introduction OpenScape 4000 Expert Access (administration with AMOs)
  • Administration of features
  • Configuration of phones (incl. IP phones)
  • Practical exercises
• Backup/Restore via Assistant 4000 
  • Introduction of the Backup/Restore concept
  • Practical exercises
• Introduction Diagnosis Tools of the Assistant 4000 
  • Description of the tools
  • Practical exercises

• Windows 7/ 8/ 10
• Basic principles of
  • ISDN (ISDN (EL7211E))
  • Telephony (Digital Telephony (EL7201E))